Terms of service - MyPyMail.com

1. SERVICE DEFINITION AND SCOPE

MyPyMail.com ("MyPyMail", "we", "us") provides postal mail reception, scanning, storage, and forwarding services through a physical office operated by our mail-handling partner in Greater Asunción, Paraguay. The service provides users with a registered mailing address for the purpose of receiving correspondence. Billing and payment processing for the service are handled by Elite Digital Services LLC (doing business as MyPyMail.com), 1111B S Governors Ave, STE 21653, Dover, DE 19904, United States. MyPyMail.com does not provide legal, financial, tax advisory, accommodation, lodging, or residency services.

2. REGISTERED MAILING ADDRESS

The mailing address provided to the user is a real physical street address in Greater Asunción, Paraguay, where postal correspondence is received on the user's behalf by our mail-handling partner. Upon request, we will issue a signed letter confirming the user's registered mailing address and the period of their active service agreement (a "mail authorization" or "registered correspondence address" letter). This letter confirms only that the user is authorized to receive correspondence at the address; it does not constitute proof of residence, accommodation, lodging, or personal domicile, and may not be used for residency, immigration, or national identity (cédula) applications. Acceptance of the letter by any third party, such as a bank or government agency, is at that party's sole discretion.

3. USER REQUIREMENTS AND REGISTRATION

Users must be at least 18 years of age. Users agree to provide accurate and truthful personal information, including their full legal name, email address, and country of residence, during registration and upon request. Anonymous use of the mailing address is not permitted. The service must be used for lawful purposes only. We reserve the right to request additional identity verification at any time, including before issuing any registered-address or mail-authorization letter. Any misuse, fraudulent activity, provision of false information, or violation of applicable laws may result in immediate suspension or termination of the account.

4. MAIL HANDLING AND AUTHORIZATION

By subscribing to the service, the user expressly authorizes MyPyMail.com and its mail-handling partner to receive and store postal correspondence addressed to the user at the registered mailing address, in accordance with Article 36 of the Constitution of the Republic of Paraguay (inviolability of correspondence). The user represents that they are the addressee, or an authorized representative of the addressee, for all correspondence received under their account. Only letters and standard envelopes are accepted. Packages, parcels, and oversized items will not be accepted and may be returned to sender.

5. MAIL NOTIFICATION AND SCANNING CONSENT

When mail arrives at the user's registered address, the user will be notified through their MyPyMail dashboard and/or by email. A photograph of the sealed envelope will be made available in the user's dashboard. The mail will remain sealed until the user explicitly requests scanning by clicking the "Scan" button in their dashboard. By clicking "Scan", the user provides express consent for the specific piece of mail to be opened and its contents digitized. This per-item consent mechanism ensures the user retains full control over which correspondence is opened. We do not open, scan, or forward any item automatically; scanning and forwarding each require the user's explicit, per-item request. Mail for which scanning is not requested will remain sealed and stored securely.

6. MAIL STORAGE

Physical mail is held securely at our partner's premises for up to 90 days from receipt. During this period the user may request scanning, forwarding, or pickup; after it, physical items may be securely destroyed or returned to sender unless forwarding or pickup has been requested. Digital (scanned) copies are retained and accessible in the user's dashboard according to the subscription plan — up to 2 years for Basic and Standard, and up to 3 years for Premium — and at least for the duration of the active subscription. Mail forwarding is available on request according to the user's subscription plan and applicable shipping costs.

7. REGISTERED-ADDRESS CONFIRMATION LETTER

Upon request, we will issue a signed letter confirming the user's registered mailing address, the active service period, and the service agreement reference number. This letter is a declaration that the user is authorized to receive correspondence at the address; it is not a certificate of residence, domicile, or lodging, and does not certify that the user lives at the address.

8. PRIVACY AND DATA PROTECTION

We process personal data and correspondence in accordance with applicable Paraguayan data-protection law. Personal data and correspondence content are collected, processed, and stored solely to deliver the subscribed services. Because the service involves a mail-handling partner in Paraguay and payment processing and technical infrastructure located outside Paraguay (including the United States), personal data may be transferred across borders; we take reasonable measures to safeguard such transfers. Users may at any time request access to, rectification of, deletion of, or a copy (portability) of their personal data by contacting [email protected]. We do not sell or rent personal data, and we share it only with the partners and processors necessary to provide the service, or as required by law or judicial order. See our Privacy Policy for further detail.

9. PAYMENT AND SUBSCRIPTION TERMS

Services are offered on an annual subscription basis, with prices listed in USD. Payments are processed by Elite Digital Services LLC (doing business as MyPyMail.com), Dover, Delaware, USA. Subscriptions renew automatically unless canceled before the next billing cycle; we send renewal reminders before each renewal. Where the user is a consumer and applicable law — including Paraguayan consumer-protection and electronic-commerce law — grants a right of withdrawal or refund, that right will be honored; outside such cases, fees are generally non-refundable. Prices may be updated with at least 30 days' notice to existing subscribers, and a subscriber who does not accept a price change may cancel without penalty before it takes effect.

10. DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, the service is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding: (a) the acceptance of the mailing address or any letter we issue by any third party, including banks, government agencies, or other institutions; (b) uninterrupted or error-free service availability; or (c) the suitability of the service for any specific purpose. The user is responsible for determining whether the service meets their particular needs before subscribing. Nothing in these terms excludes or limits any warranty or right that cannot be excluded or limited under applicable consumer-protection law.

11. INDEMNIFICATION

To the extent permitted by law, the user agrees to indemnify and hold harmless MyPyMail.com, its operators, partners, and their respective personnel from third-party claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) the user's misuse of the service or the registered mailing address; (b) the user's violation of these terms or applicable laws; (c) any false or misleading information provided by the user; or (d) any third-party claim related to the user's use of the mailing address or any letter we issue.

12. LIMITATION OF LIABILITY

To the extent permitted by applicable law, we are not liable for losses arising from: (a) user misuse of the service; (b) third-party rejection of the mailing address or any letter we issue; (c) delays in mail delivery caused by external postal or courier services; (d) loss or damage to mail during transit before it reaches our premises; or (e) events of force majeure including natural disasters, fires, floods, or government actions. Our maximum liability for mail lost or damaged while in our custody due to proven negligence is limited to the value of one (1) year of the user's subscription. Nothing in these terms limits liability where such limitation is prohibited by applicable consumer-protection law.

13. ACCOUNT TERMINATION

Users may cancel their subscription at any time. Upon termination: (a) any remaining physical mail will, at the user's choice, be forwarded at the user's expense or securely destroyed, consistent with the holding period in Section 6; (b) the user must cease using the registered mailing address immediately; (c) digital copies of scanned mail remain accessible for 30 days after termination so the user can download them. MyPyMail.com may terminate accounts immediately in case of violation of these terms, fraudulent activity, or use for illegal purposes.

14. MODIFICATIONS TO THE TERMS

MyPyMail.com reserves the right to modify these Terms of Service at any time. Changes will be communicated via email or through our website with at least 14 days' notice. Continued use of the service after the notice period constitutes acceptance of the revised terms.

15. GOVERNING LAW AND DISPUTE RESOLUTION

The mail-handling service is performed in Paraguay, and these terms are governed by the laws of the Republic of Paraguay, including the Paraguayan Civil Code, Law No. 4868/2013 (Electronic Commerce), and applicable personal-data-protection and consumer-protection law. The parties will first attempt to resolve any dispute amicably. Disputes may be brought before the competent ordinary courts of Capiatá, Central Department, Paraguay; nothing in this clause deprives a consumer of any right to bring proceedings before the courts designated as competent by mandatory consumer-protection law applicable to that consumer.

Last updated: June 2, 2026