Terms of service - MyPyMail.com

1. SERVICE DEFINITION AND SCOPE

MyPyMail.com, operated by Ondrej Hanisch (TTE Héctor Vera 1200, Asunción, Paraguay), provides postal mail reception, scanning, storage, and forwarding services at a physical office location in Greater Asunción, Paraguay. The service provides users with a registered mailing address for the purpose of receiving correspondence. MyPyMail.com does not provide legal, financial, tax advisory, accommodation, lodging, or residency services.

2. PROOF OF ADDRESS

The mailing address provided to the user is a real physical street address in Greater Asunción, Paraguay, where postal correspondence is received on behalf of the user. Upon request, MyPyMail.com will issue a signed Proof of Address letter confirming the user's registered mailing address and the period of their active service agreement. This document may be used for official and administrative purposes.

3. USER REQUIREMENTS AND REGISTRATION

Users must be at least 18 years of age. All users are required to provide accurate and truthful personal information during registration, including their full legal name, email address, and country of residence. Anonymous use of the mailing address is not permitted. The service must be used for lawful purposes only. MyPyMail.com reserves the right to request additional identity verification at any time, including for the issuance of Proof of Address letters. Any misuse, fraudulent activity, provision of false information, or violation of applicable laws may result in immediate suspension or termination of the account without refund.

4. MAIL HANDLING AND AUTHORIZATION

By subscribing to the service, the user expressly authorizes MyPyMail.com and its mail handling partners to receive and store postal correspondence addressed to the user at the registered mailing address, in accordance with Article 36 of the Constitution of the Republic of Paraguay (inviolability of correspondence). Only letters and standard envelopes are accepted. Packages, parcels, and oversized items will not be accepted and may be returned to sender.

5. MAIL NOTIFICATION AND SCANNING CONSENT

When mail arrives at the user's registered address, the user will be notified through their MyPyMail dashboard and/or by email. A photograph of the sealed envelope will be made available in the user's dashboard. The mail will remain sealed until the user explicitly requests scanning by clicking the "Scan" button in their dashboard. By clicking "Scan", the user provides express consent for MyPyMail.com to open the specific piece of mail and digitize its contents. This per-item consent mechanism ensures the user retains full control over which correspondence is opened. Mail for which scanning is not requested will remain sealed and stored securely.

6. MAIL STORAGE

Physical mail is stored securely for a period determined by the user's subscription plan (60 days for Basic, 2 years for Standard, 3 years for Premium). Scanned mail is available digitally for the duration of the subscription. After the storage period expires, physical mail may be securely destroyed unless the user requests forwarding or pickup. Mail forwarding is available according to the user's subscription plan and applicable shipping costs.

7. ADDRESS CERTIFICATE

Upon request, MyPyMail.com will issue a signed Proof of Address letter confirming the user's registered mailing address, the active service period, and the service agreement reference number. This letter is issued by the service operator as a declaration of the user's registered address for the purpose of receiving correspondence.

8. PRIVACY AND DATA PROTECTION

MyPyMail.com is committed to protecting user data in compliance with Paraguay Law No. 6534/2020 (Protection of Personal Data). Personal data and correspondence content are collected, processed, and stored solely for the purpose of delivering the subscribed services. Users have the right to access, rectify, and request deletion of their data at any time. We do not share, sell, or transfer personal data to third parties without the user's express authorization, except as required by law or judicial order.

9. PAYMENT AND SUBSCRIPTION TERMS

All services are offered on an annual subscription basis. Subscriptions automatically renew unless canceled before the next billing cycle. Refunds are not provided except as required by law. Prices are listed in USD and may be updated with 30 days' notice to existing subscribers.

10. DISCLAIMER OF WARRANTIES

The service is provided on an "as is" and "as available" basis. MyPyMail.com makes no warranties, express or implied, regarding: (a) the acceptance of the mailing address or Proof of Address letter by any third party, including banks, government agencies, or other institutions; (b) uninterrupted or error-free service availability; or (c) the suitability of the service for any specific purpose. The user is solely responsible for determining whether the service meets their particular needs before subscribing.

11. INDEMNIFICATION

The user agrees to indemnify and hold harmless MyPyMail.com, its operator, partners, and their respective employees from any claims, damages, losses, or expenses (including legal fees) arising from: (a) the user's misuse of the service or the registered mailing address; (b) the user's violation of these terms or applicable laws; (c) any false or misleading information provided by the user; or (d) any third-party claim related to the user's use of the mailing address or address certificate.

12. LIMITATION OF LIABILITY

MyPyMail.com is not liable for any losses arising from: (a) user misuse of the service; (b) third-party rejection of the mailing address or address certificate; (c) delays in mail delivery caused by external postal or courier services; (d) loss or damage to mail during transit before reaching our premises; or (e) events of force majeure including natural disasters, fires, floods, or government actions. Our maximum liability for mail lost or damaged while in our custody due to proven negligence is limited to the value of one (1) year of the user's subscription.

13. ACCOUNT TERMINATION

Users may cancel their subscription at any time. Upon termination: (a) remaining physical mail will be forwarded to the user at their expense or securely destroyed after 30 days, at the user's choice; (b) the user must cease using the registered mailing address immediately; (c) digital copies of scanned mail will remain accessible for 30 days after termination. MyPyMail.com may terminate accounts immediately in case of violation of these terms, fraudulent activity, or use for illegal purposes.

14. MODIFICATIONS TO THE TERMS

MyPyMail.com reserves the right to modify these Terms of Service at any time. Changes will be communicated via email or through our website with at least 14 days' notice. Continued use of the service after the notice period constitutes acceptance of the revised terms.

15. JURISDICTION AND DISPUTE RESOLUTION

These terms are governed by the laws of the Republic of Paraguay. Any disputes shall be resolved in the courts of Capiatá, Central Department, Paraguay, in accordance with the Paraguayan Civil Code, Paraguay Law No. 4868/2013 (Electronic Commerce), and Law No. 6534/2020 (Protection of Personal Data).

Last updated: March 28, 2026